FAQs


WHAT PAYMENT METHODS CAN I USE TO PLACE MY ORDER?

We like to give you plenty of payment options:

  • Visa, MasterCard, American Express, Discover
  • Most major Credit cards
  • PayPal (You do not need a Paypal account)
  • Apple Pay
  • Gift Cards

Apple Pay Users must use the latest version browser version of Safari Sierra for desktop, or Safari iOS 10 for mobile devices. If you do not have an Apple Pay account, you will be prompted during the checkout process to create a new Apple Pay account.

IS MY PAYMENT INFORMATION SAFE?

Security is very important to us and our site is fully PCI compliant. All transaction information is passed between our site and Stripe or PayPal. We also take fraud very seriously too, so as part of our commitment to the security of our customers, all credit and debit card holders are subject to validation and authorisation by both us and the card issuer. We may contact you to request further validation of your details. Please don't worry, we just want to protect our customers from any fraudulent activity.


DO I NEED TO CREATE AN ACCOUNT TO SHOP WITH YOU?

By creating an account with our store, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more. You can create an account now by clicking here or you can start shopping straight away and set up your account when you check out. 

HOW DO I USE MY DISCOUNT CODE?

A discount code box will appear during checkout, all you need to do is enter your code and the discount will be applied to your basket. Codes are case sensitive. If the product is excluded from the promotion or the code is expired, the code will not apply. Only one promo code per order will be applied.

FORGOT TO USE MY DISCOUNT CODE ONLINE

Unfortunately if you have forgotten to use your discount code we do not have the option to apply this for you

DO YOU HAVE A SHOP OR STORE I CAN VISIT?

We are a dedicated online retailer, we do not have a shop.

HOW MUCH DO YOUR PRODUCTS COST IN MY CURRENCY?

Prices are displayed in GBP (£). However prices can also be displayed in the following currencies: Euros, United States Dollars, Canadian Dollars. To display prices in one of these currencies please select from the drop down menu at the top of the website. Unfortunately we cannot supply the exact prices of our products in other currencies at this time. However you can use a Universal Currency Converter to perform currency exchange calculations using live, mid-market rates for the top 85 currencies. Please note, all transactions are processed in GBP (£). Exchange rates are an estimate only, based on the latest figures.

CAN I AMEND OR CANCEL MY ORDER?

We’re super quick at processing orders to make sure that you receive it as soon as possible. Once an order has been shipped, we’re unable to amend it.

WILL I BE CHARGED CUSTOMS AND IMPORT DUTIES?

Depending on the value of your order, your parcel may or may not be charged customs or import duties. If your parcel is charged, it is up to the person receiving the parcel to cover these costs. Unfortunately, these charges are out of our hands, and vary widely from country to country, so we’re unable to predict what your particular charges may be. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.

WHERE IS MY ORDER?

You can also check the status of your order by logging into your account. You will receive an automated email once your order has been dispatched containing tracking information. Alternatively you may track your order here. If you’ve got any questions, contact us.

MY ORDER IS LATE/MISSING

If your order has not arrived by the estimated delivery date we’re here to help. Check we have the correct delivery information for your order via your order confirmation email. You can also check the parcel tracking information here. Please contact us should you have and queries or concerns.

UNDELIVERABLE PACKAGES

If an item is returned to us as undeliverable, please note that we will need to charge you the additional delivery fees to re-send the package. If you decide to cancel your order after it has been returned undeliverable, the original postage charges are non refundable, as this cost would have already been incurred during the first delivery attempt.

HOW DO I COMPLETE A RETURN?

If you need to return something for an exchange, please click to refer to full Return Policy for full information and how to complete your return.

DO YOU GIVE REFUNDS?

We do not offer refunds under any circumstance, however you may exchange your Waist Trainer if you find it does not fit. We simply ask that when you receive your merchandise, you try it on OVER undergarments or a vest. We are unable to accept worn items for hygienic reasons. Items worn for longer than 5-10 minutes are considered worn and cannot be returned.. Please refer to the Return Policy for further information.

HOW MUCH DOES IT COST TO RETURN AN ITEM?

Returns are made at the customers expense unless your item is faulty, in which case please contact us first. It is advisable to return merchandise using a standard trackable service. Full Return Policy can be found here. 

HOW LONG DOES IT TAKE TO PROCESS MY EXCHANGE?

Exchanges will be processed usually within 5 working days of the product being received by our warehouse, subject to stock availability. You will receive an email notification confirming when the exchange has been shipped.

MY CARD DECLINED BUT PAYMENT HAS DEBITED MY BANK

If your card said declined when trying to place an order yet the funds are pending in your bank account, your order was declined because of an incorrect billing address or postcode being entered. This type of decline usually results in a pending authorisation being placed on the funds. This pending hold will release once your bank recognises we have declined the order and the funds will be released back into your bank account. The time frame for this release varies from bank to bank and we recommend you contact your bank to see how long it takes for them to release the pending authorisations.

WHY AM I EXPERIENCING PROBLEMS ATTEMPTING TO MAKE PAYMENT?

Firstly, make sure you have inputted the correct details by checking all information carefully. Contact your bank to ensure there are no problems with the card. After this, please us the contact form on the help page to submit details of any error messages received and we will investigate further.

WHAT SHOULD I DO IF I'VE FORGOTTEN MY PASSWORD?

Don’t worry if you’ve forgotten your password! Simply click the "forgot your password" link next to the login button and follow the instructions. Please don’t hesitate to contact us if you continue to experience problems.

HOW DO I SIGN UP FOR THE NEWSLETTER?

Subscribe to our newsletter and be the first to find out about our new arrivals, receive exclusive promotional discount codes and advance notification of sales. You can do this by entering your email address in the "sign up" box at the bottom of the website. Alternatively you can also opt in during check out when placing an order.

 make sure to sign up to our newsletter by entering your email address in the newsletter box at the bottom of the site and click on subscribe. Alternatively you can do this by by setting up an account.

HOW DO I UNSUBSCRIBE?

To unsubscribe to the newsletter, you can do this two ways:
Scroll to the bottom of any of our emails and click ‘Unsubscribe from all future correspondence’. Alternatively log into your account and click Newsletter Subscriptions and select Unsubscribe.